Return/Exchange/Refund policy

You can return or exchange any ready-to-ship piece within 15 days of delivery, as long as it is:

  • unworn and undamaged,
  • with its tags attached, and
  • in its original Alchemani packaging.

When we receive your piece and check it, you can choose:

  • A refund: we start your refund within 48 hours of receiving the piece in its original condition. Prepaid orders are refunded to your original payment method. Cash on Delivery orders are refunded by UPI or bank transfer to an account you share with us. Your bank may take a few more working days to show it.
  • An exchange for another piece of the same or higher value (you pay the difference), or
  • Store credit for the full amount, valid for 6 months.

Shipping charges are not refundable. If you used a discount code, your refund is the amount you actually paid.

Damaged, defective or wrong piece

If your piece arrives damaged, defective or isn’t what you ordered, write to us within 48 hours of delivery with your order number and photos (an unboxing video helps). We’ll send a replacement within 48–72 hours of approving your request, or give you a full refund if you prefer. You don’t pay any shipping for this.

Made to order/customised/on sale pieces

Made-to-order pieces take up to 25 days to produce. You may cancel one free of charge within 24 hours of ordering, for a full refund to your original payment method within 7 business days. After that, production begins and the order can’t be cancelled.
Made-to-order, customised and on-sale pieces can’t be returned or exchanged, except if they arrive damaged or defective, in which case the policy above applies.

1-year plating warranty

Every piece is covered for 1 year from delivery. If, under normal wear, the plating tarnishes, discolours or peels, or a casting, solder joint, clasp, jump ring, ear post or stone setting fails, we will repair or replate it free, or replace it if it can’t be fixed.

The warranty doesn’t cover loss, damage from impact, or damage from perfume, sanitiser, chlorine, sea water or repairs done by someone else.

What we can’t accept

  • Pieces that have been worn, altered or damaged after delivery
  • Pieces returned without tags or original packaging
  • Requests made after 15 days of delivery (except under the warranty)
  • Gift cards

How to start a return, exchange or warranty claim

  1. Write to care@alchemani.in or WhatsApp +91 99719 50857 with your order number, the piece, and the reason (photos for damage or warranty claims).
  2. We’ll confirm within 24 hours and arrange a pickup where your pincode is serviceable. If it isn’t, we’ll tell you how to send it to us.
  3. Once the piece reaches us and passes a quick check, we process your refund, exchange or store credit as above.